Module: General Practice
Q7: As per the RBI guidelines on responsible business conduct, how is explicit consent legally defined?
✅ Correct Answer: C
The correct answer is a specific, informed, and unambiguous indication of choice through a recorded statement or affirmative action.
This very strong rule makes sure that a bank can never just guess or assume that a customer agrees to an action or a deal.
The customer's agreement must be proven with clear documents, and there can be no confusion at all about their choice.
This very strong rule makes sure that a bank can never just guess or assume that a customer agrees to an action or a deal.
The customer's agreement must be proven with clear documents, and there can be no confusion at all about their choice.
🧠 Real-World Scenario:
Imagine a Bank Executive sends an email saying, "We will upgrade your card and charge 500 Rupees unless you reply NO in 3 days." Suddenly, the customer forgets to reply, and the fee is charged.
According to the rules, they can demand a refund because silence is never consent. This means the bank must have a specific, recorded "YES" from the customer before doing anything.