Module: General Practice
Q13: As per the RBI guidelines on responsible business conduct, during what standard time window are bank employees and agents permitted to make telephonic contacts or customer visits?
✅ Correct Answer: B
The correct answer is between 09:00 hours and 19:00 hours.
Bank workers, Direct Selling Agents, Direct Marketing Agents, and their sub-agents must only call or visit customers during these normal hours.
Any phone calls or physical visits happening earlier or later than this set window of 09:00 to 19:00 are only allowed if the customer has already made a prior request or given clear permission to be contacted outside of these hours.
Bank workers, Direct Selling Agents, Direct Marketing Agents, and their sub-agents must only call or visit customers during these normal hours.
Any phone calls or physical visits happening earlier or later than this set window of 09:00 to 19:00 are only allowed if the customer has already made a prior request or given clear permission to be contacted outside of these hours.
🧠 Real-World Scenario:
Imagine a tired office worker is having dinner with their family at 8:30 PM. Suddenly, a bank marketing agent calls to pitch a new personal loan.
According to the rules, they can hang up and file a complaint, because the agent broke the strict 7:00 PM cutoff rule. This means your evenings are legally protected from annoying banking calls unless you specifically asked them to call late.