Module: General Practice
Q196: Which of the following statements is TRUE regarding the fees or costs involved in filing a complaint under the Reserve Bank Integrated Ombudsman Scheme?
✅ Correct Answer: C
The Scheme is completely cost-free.
To ensure financial inclusion and access to justice, the RBI mandates that no fees can be charged to the customer at any stage of the process—filing, mediation, or appeal.
The costs of operating the Ombudsman framework are borne entirely by the RBI and the banking system.
To ensure financial inclusion and access to justice, the RBI mandates that no fees can be charged to the customer at any stage of the process—filing, mediation, or appeal.
The costs of operating the Ombudsman framework are borne entirely by the RBI and the banking system.