Updated for 2026 Syllabus Detailed Explanations High-Yield Core Concepts

Bank Promotion Exam Guide

Banking Awareness | Banking Knowledge | for all Bank Exams

Module: | Fundamentals of Contracts

Q6: Which of the following procedures are mandatory, when a bank deals with an illiterate customer?

1. The customer's thumb impression must be witnessed.
2. The bank must read the terms of the contract aloud to the customer.
3. The customer must sign (or provide a thumb impression) in the presence of a bank officer.
4. A guardian must co-sign all documents.
A
1 and 2 only
B
1, 2 and 3 only
C
2 and 3 only
D
All of the above
✅ Correct Answer: B
To ensure free and informed consent (avoiding undue influence), banks must read the contract terms aloud to an illiterate customer.
The customer's thumb impression must be affixed in the presence of a bank officer and be properly witnessed.
A guardian is not required unless the customer is also a minor.