Module: | KYC, NPAs, Advances & Investment Valuations
Q204: Consider the following statements regarding customer communication, printed materials, and ATM infrastructure:
1. A bank must ensure that all its automated teller machines (ATMs) are talking ATMs equipped with Braille keypads.
2. A bank must make available all printed material used by retail customers, such as account opening forms and passbooks, strictly in a bilingual format (Hindi and English).
3. In cases of erroneous debits where neither the bank nor the customer is at fault, but the fault lies elsewhere in the system, the bank must compensate the customers up to a specified limit.
4. While printing booklets and informational brochures for retail customers, the bank must ensure that the font size is a minimum of Arial 10.
Which of the statements given above is/are correct?
2. A bank must make available all printed material used by retail customers, such as account opening forms and passbooks, strictly in a bilingual format (Hindi and English).
3. In cases of erroneous debits where neither the bank nor the customer is at fault, but the fault lies elsewhere in the system, the bank must compensate the customers up to a specified limit.
4. While printing booklets and informational brochures for retail customers, the bank must ensure that the font size is a minimum of Arial 10.
Which of the statements given above is/are correct?
✅ Correct Answer: A
The correct answer is A. Statement 1 is correct: The infrastructural mandate ensures all ATMs are functionally accessible by requiring talking features and Braille keypads without exception.
Statement 2 is incorrect: The regulatory instructions require that all retail printed material (like forms and passbooks) must be provided in a trilingual form (English, Hindi, and the concerned Regional Language), not merely a bilingual format.
Statement 3 is correct: The guidelines hold the bank liable to compensate the customer (up to a specified limit) for system-level erroneous debits even when the bank itself was not directly negligent.
Statement 4 is correct: The rules set a strict typographic floor, requiring retail booklets to be printed in a minimum font size of Arial 10 to ensure readability for all demographics.
Statement 2 is incorrect: The regulatory instructions require that all retail printed material (like forms and passbooks) must be provided in a trilingual form (English, Hindi, and the concerned Regional Language), not merely a bilingual format.
Statement 3 is correct: The guidelines hold the bank liable to compensate the customer (up to a specified limit) for system-level erroneous debits even when the bank itself was not directly negligent.
Statement 4 is correct: The rules set a strict typographic floor, requiring retail booklets to be printed in a minimum font size of Arial 10 to ensure readability for all demographics.