Q65: When relying on KYC records retrieved from the Central KYC Records Registry (CKYCR), the bank shall NOT require a customer to submit the same KYC records or additional documents, UNLESS one of the following conditions is met. Which condition allows the bank to ask for fresh documents?

The customer voluntarily offers to submit a physical copy.

The KYC record retrieved is incomplete or not as per current applicable KYC norms.

The customer has not transacted in the account for 3 months.

The bank's internal policy mandates physical collection for all customers regardless of CKYCR.

✅ Correct Answer: B

The bank shall not require fresh documents unless the retrieved record is incomplete, outdated, lapsed, or required for EDD.

CKYCR utility is a key efficiency topic in the IIBF AML KYC Exam 2026.

Bank Promotion Exam Guide