Customer Service & Operational Guidelines for Banks: 36 Revision Flashcards

Rate this: Avg 0.0 (0 votes)
Rapid revision
Test one fact at a time:open a card, recall the direct answer, then practise it in MCQ format.
What is the minimum time period of zero customer-induced transactions required to classify a savings or current account as inoperative?
Direct Answer
Two years
What duration of inactivity forces the credit balance in any deposit account to be classified as an unclaimed deposit?
Direct Answer
Ten years or more
Which system architecture is utilized to generate the unique Unclaimed Deposit Reference Number (UDRN) before transferring funds to the Reserve Bank of India?
Direct Answer
Core Banking Solution (CBS)
What is the mandatory meeting frequency for the Branch Level Customer Service Committee?
Direct Answer
At least once a month
What are the minimum mandated operating hours for public transactions at a standard bank branch on weekdays?
Direct Answer
Four hours
Which local community event dictates a mandatory operating day for a rural bank branch?
Direct Answer
The weekly market day
How long before the close of working hours must a bank extend operations to facilitate non-cash transactions?
Direct Answer
One hour
What population threshold classifies a geographical center as a rural branch location?
Direct Answer
10,000 or less
What are the minimum required dimensions for a branch's Comprehensive Notice Board?
Direct Answer
2 feet by 2 feet
What is the minimum permitted font size for printing detailed customer information booklets and brochures?
Direct Answer
Arial 10

Bank Clerk to Officer Promotion Exam

Comprehensive PDF Bundle Course 📚

Course Fee: ₹4,999/- Only

What's Inside the PDF Bundle?

🎯 2500+ MCQs

🔹 Phase 1: Fundamentals & Core Ops

Banking Fundamentals & RBI • Deposit Accounts & Customer Ops • KYC, AML & Compliance • Negotiable Instruments & Banking Law • Customer Service & Banking Ombudsman • Digital Banking & Payment Systems • Govt Schemes & Financial Inclusion

🔹 Phase 2: Lending & Credit Mgt

Loans & Advances • Retail & Agriculture Banking • MSME Finance • Priority Sector Lending • Credit Appraisal & Financial Analysis • Securities & Documentation

🔹 Phase 3: Stressed Assets

IRAC, NPA & Stressed Assets • Recovery of Bank Advances

🔹 Phase 4: Specialized Banking

Foreign Exchange & International Banking • Treasury, Financial Markets & Investments

🔹 Phase 5: Risk & Governance

Fraud, Cyber Security & Operational Risk • Risk Management & Basel Norms • Audit, Inspection & Compliance • Latest Banking & Regulatory Updates

Ready to crack your Exam?

Click below to message us directly on Telegram and get instant access.

🛒 Buy Course via Telegram
What is the maximum financial liability cap for a Basic Savings Bank Deposit account holder who reports a systemic unauthorized transaction within four to seven working days?
Direct Answer
5,000 rupees
What is the maximum liability for non-individual Current Account holders who report a systemic unauthorized electronic banking transaction within four to seven working days?
Direct Answer
25,000 rupees
What financial liability limit applies to a customer holding a credit card with a four lakh rupee limit if they report a third-party breach within six working days?
Direct Answer
10,000 rupees
What maximum liability cap is enforced on an unauthorized transaction reported within five working days for a credit card boasting a seven lakh rupee limit?
Direct Answer
25,000 rupees
How many days of prior notification must a bank provide to customers before altering its service charges?
Direct Answer
30 days
What is the maximum allowable monthly limit on the number and value of deposits permitted in a Basic Savings Bank Deposit account?
Direct Answer
There is no limit
What is the minimum number of free cheque leaves a bank is mandated to offer annually to a Basic Savings Bank Deposit account holder?
Direct Answer
25 cheque leaves
How frequently must a bank provide a free statement of account in lieu of a physical passbook for a Basic Savings Bank Deposit account?
Direct Answer
Monthly
What is the statutory minimum number of free monthly withdrawals guaranteed for a Basic Savings Bank Deposit account?
Direct Answer
Four withdrawals
Which regulatory threshold applies to the minimum balance requirement for maintaining a Basic Savings Bank Deposit account?
Direct Answer
There is no minimum requirement
What mandatory declaration must a bank obtain from a customer before opening or converting an account to a Basic Savings Bank Deposit Account?
Direct Answer
That the customer does not hold a similar deposit account in any bank
Which industry body is responsible for formulating the operational guidelines regarding the provision of banking facilities to persons with disabilities?
Direct Answer
The Indian Banks' Association (IBA)
What minimum number of free cheque leaves must a bank provide every year to a savings bank account holder upon request?
Direct Answer
25 leaves
What age threshold qualifies senior citizens for mandatory or best-effort doorstep banking services such as cash delivery and document pickup?
Direct Answer
More than 70 years of age

Bank Clerk to Officer Promotion Exam

Comprehensive PDF Bundle Course 📚

Course Fee: ₹4,999/- Only

What's Inside the PDF Bundle?

🎯 2500+ MCQs

🔹 Phase 1: Fundamentals & Core Ops

Banking Fundamentals & RBI • Deposit Accounts & Customer Ops • KYC, AML & Compliance • Negotiable Instruments & Banking Law • Customer Service & Banking Ombudsman • Digital Banking & Payment Systems • Govt Schemes & Financial Inclusion

🔹 Phase 2: Lending & Credit Mgt

Loans & Advances • Retail & Agriculture Banking • MSME Finance • Priority Sector Lending • Credit Appraisal & Financial Analysis • Securities & Documentation

🔹 Phase 3: Stressed Assets

IRAC, NPA & Stressed Assets • Recovery of Bank Advances

🔹 Phase 4: Specialized Banking

Foreign Exchange & International Banking • Treasury, Financial Markets & Investments

🔹 Phase 5: Risk & Governance

Fraud, Cyber Security & Operational Risk • Risk Management & Basel Norms • Audit, Inspection & Compliance • Latest Banking & Regulatory Updates

Ready to crack your Exam?

Click below to message us directly on Telegram and get instant access.

🛒 Buy Course via Telegram
How many days can a bank operate a calamity-affected branch from temporary premises before requiring specific approval from the Reserve Bank of India?
Direct Answer
30 days
What is the maximum statutory limit up to which a bank can issue a duplicate demand draft without requiring a non-payment advice from the drawee office?
Direct Answer
5,000 rupees
Which interest rate must a bank apply as a penalty to compensate a customer if the issuance of a duplicate demand draft is delayed beyond a fortnight?
Direct Answer
Term deposit rate of corresponding maturity
How does the banking regulator classify the act of forcibly obtaining a declaration from a depositor that cheque books dispatched by courier are sent at the customer's risk?
Direct Answer
Unfair practice
What is the maximum permitted timeframe for a bank to dispatch a dishonoured instrument back to the customer?
Direct Answer
24 hours
What minimum amount triggers the required inclusion of a dishonoured cheque in a bank's Management Information System on constituents?
Direct Answer
₹1 crore
How much advance notice must a bank provide to existing account holders before changing the prescribed minimum balance and associated non-maintenance charges?
Direct Answer
One month
What happens if levying penal charges for non-maintenance of a minimum balance would cause a savings account to drop below zero?
Direct Answer
The charges are capped or suspended because the balance cannot turn negative solely due to these penalties.
Who holds the sole right to withdraw the matured amount of a term deposit under a "Former or Survivor" mandate when both depositors are alive?
Direct Answer
The Former
What required action must a bank perform at the time a depositor submits a Form 15-G or 15-H declaration to prevent tax deduction at source?
Direct Answer
Issue a formal acknowledgment of receipt
What is the lowest permissible age limit a bank can set for a minor to independently open and operate a savings or term deposit account?
Direct Answer
10 years
What account condition must a bank maintain for minor accounts, regardless of whether they are operated independently or by a guardian?
Direct Answer
A permanent credit balance with no overdraft allowed